Language & region
Language
English
Country / region
Netherlands (EUR €)

Learn

How can we help?

Answers to common questions about InBodyDial devices, the InBody App, orders and support.

InBodyDial

Can the device be used by multiple people?

Yes. Compatible models support multiple user profiles through the InBody App. Only one phone should be actively connected during device setup or testing.

Why do results vary on the same device?

Body composition changes throughout the day. For comparable results, test under consistent conditions: at a similar time, before eating or exercising, after using the restroom, and on a hard, level floor.

What should I do if the weight looks inaccurate?

Place the device on a hard, level surface. Tap the footplate, wait until 0.0 appears, and then step on. Carpet or uneven flooring can affect the reading.

What is the difference between the H20 and H30?

Both provide core body composition measurements. The H30 adds features such as automatic user recognition, Wi-Fi syncing and additional metrics. Available outputs can vary by market and app version.

InBody App

How do I connect an InBodyDial to the InBody App?

Open the app, go to Device, select Register, choose your InBodyDial model and follow the on-screen pairing steps. Keep Bluetooth enabled and the device switched on during setup.

How do I change the app language?

Open the app settings, choose Language, select the preferred language and save. Menu names may vary slightly by app version.

Orders & Support

Where can I find delivery and return information?

Check the Shipping and Returns links in the footer for the policy that applies to your delivery country.

How can I contact InBody Europe?

Use the Contact page and include your order number, device model and a short description of the issue so the support team can help quickly.